Frequently Asked Questions

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Getting Started

What is FlashMarket?
FlashMarket is New Zealand's fast and free online marketplace where you can buy and sell almost anything — from cars and electronics to furniture, jobs, and more.
Is FlashMarket free to use?
Yes — listing your items on FlashMarket is completely free. We may offer optional paid features such as featured listings in the future, but basic buying and selling is always free.
Do I need an account to browse listings?
No — anyone can browse and search listings without an account. However, you'll need to create a free account to post ads or contact sellers.

Posting Ads

How do I post an ad?
Click '+ Post Ad' in the top navigation, sign in or create an account, verify your email and phone number, then follow the 3-step form to add your listing details, photos, and price.
Why do I need to verify my email and phone before posting?
Verification helps keep FlashMarket safe and trustworthy for everyone. It reduces fake listings and scams, and ensures buyers can actually contact sellers.
How many photos can I upload?
You can upload up to 8 photos per listing. We recommend including clear photos from multiple angles to attract more buyers.
How long does it take for my ad to go live?
All new listings are reviewed by our team before going live. This usually takes a few hours during business hours (Mon–Fri, NZ time).
Can I edit my listing after posting?
Currently you can delete a listing from your dashboard and repost with updated details. Full in-place editing is coming soon.

Buying

How do I contact a seller?
On any listing page, click 'Send Message' to start a conversation with the seller through FlashMarket's built-in messaging system. You can also reveal the seller's phone number by clicking 'Show Phone Number'.
Is it safe to buy on FlashMarket?
We take safety seriously — all sellers are verified with email and phone verification. Always meet in a public place, inspect items before paying, and never send money in advance. Read our Safety Tips for more guidance.
What if I receive a scam listing?
Report it immediately using the report button on the listing, or contact us via the Contact page. We review all reports promptly.

Account

Can I sign in with Google?
Yes — you can sign in with your Google account for a faster experience. Google-authenticated accounts are automatically email-verified.
How do I change my password?
Go to My Account → Account Settings → Change Password. Note that if you signed up with Google, you don't have a separate FlashMarket password.
Can I have multiple phone numbers on my account?
Yes — you can add up to 4 verified phone numbers to your account. Each number can only be linked to one account at a time. You choose which number to display on each ad.
How do I delete my account?
Please contact us via the Contact page and our team will process your deletion request within 5 working days.

Messaging

How does FlashMarket messaging work?
When you send a message to a seller, it's delivered through our secure messaging system. You'll receive an email notification when you get a reply. Access all your conversations under the Messages menu.
Will the seller see my phone number when I message them?
No — your phone number is not shared when you send a message. Only the contact number the seller chose to display on their listing is visible.

Still have questions?

Our team is happy to help.

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